FAQ
FAQ
/ Top questions
Top questions
How can I book a ticket online?
Where can I view my booking?
How far in advance can I book a flight ticket?
What payment methods can I use to pay for my booking?
Is it possible to save my booking without payment?
What does the status of my booking mean?
How to check the fare rules in "My Account"?
How can I get the itinerary receipt?
What do I need to know when I take a connecting flight?
Can I change date or itinerary in my booking?
Can I change or correct my name or gender in my ticket?
How can I correct a mistake in my ticket?
How much does it cost to make changes to my ticket?
How сan I pay for changes?
What should I do in the event of unforeseen changes?
How can I cancel my booking?
What you need to know upon purchase of a low-cost flight
How can I use the bonus card from the airline?
Can I select a seat on the plane?
Will I have an in-flight meal?
Can I select a special meal?
How to check in for the flight?
How can I check in online?
Where the booking reference number and the e-ticket number may be found?
How can I get the boarding pass?
What if I can't print out my itinerary receipt or check in for the flight online?
Where can I find out the baggage allowance rules?
What is the checked baggage allowance?
What is the limit of carry-on baggage?
What can't I take as carry-on baggage?
Can I book sports equipment as checked baggage?
Baggage on code-sharing flights
What do I need to know when travelling with animals?
How do I buy a ticket for a child?
What ticket is required for an infant (0–2 years old)?
What ticket is required for a child (2–12 years old)?
Why is there a need for anti-fraud payment verification?
Specifics of border crossing
