Rating of Air Vanuatu / Tickets.am

Airlines rating

place

Air Vanuatu

3.50

Air Vanuatu

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Rating rules

Voting started: 30 January, 2016

Passengers voted: 1

Parameters evaluated: 50

Correlation of provided service and ticket price

Would you fly this airline once more?

Punctuality of flights and their match with the schedule

Would you recommend this airline to your friends?

Plane condition, its novelty

How fast and comfortable was the check-in?

Airport staff competence

Staff assisstance in resolving conflicts

In time boarding

Comfortable transfer to the plane

Quality of flight

Landing, comfortable transfer to the terminal

Seats comfort, distance between the seats

Comfortable temperature in the cabin

Food onboard

The presence of sockets, the Internet access

Cleanness of interior

Cleanness of toilets

The presence of pillows, blankets

Variety of onboard entertainment

Appearance

Affability and courtesy in communication

Knowledge of foreign languages

Assisstance to passengers onboard

Possibility to check in online

Assisstance to passengers with children

Onboard entertainment for children

Assistance to disabled passengers

Variety of dishes on board

Variety of drinks on board

Assistance to passengers in case of flight delay / cancellation

Ease of baggage registration

Convenience of fees for excess baggage

Taking care of baggage

In case of lost baggage - help to search for it

Baggage delivery capacity

Basic information

Country:

Vanuatu

Year of founding:

IATA code:

ICAO code:

AVN

Digital code:

Country:	Vanuatu
Year of founding:
IATA code:	NF
ICAO code:	AVN
Digital code:

Airline contacts

Official website:

http://www.airvanuatu.com/

Address:

Phone number:

Fax:

E-mail:

Official website:	http://www.airvanuatu.com/
Address:
Phone number:
Fax:
E-mail:

Aircraft fleet: Boeing 737-800, ATR 72-500, Harbin Y-12

FEEDBACKS ABOUT THE AIRLINE (1)

Brigitte Van Kessel

03 September, 2018

We had to change our flight to an earlier one due to a business commitment and paid an additional $350 to be able to fly out 2 days earlier. On the day of departure we were advised of a delay of 5 hours because of “runway issues” which meant arrival in the early hours in Auckland. Getting home by taxi instead of being picked up by family and a meeting 4 hours after getting home. Auckland office refused to pay any refund ad played it back to Air Vanuatu Port Vila, they again blamed the so-called runway issue and advised to get in touch with airport management. None of the two contacts bothered to reply, despite several enquiries. Bad, bad service. Won’t fly to Vanuatu any more as long as there is no competition. Sadly, Air New Zealand abolished this destination a few years ago.